Products
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New Managed Services - Kickoff
Course**START HERE ** Recording of the Kickoff call for TAM Managed Services Pilot cohort 1 and 2
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Salesforce - New Service Alignment Training
CourseRithum Salesforce training (19 min) on Managed Services Packaging changes: replaces Case Classification/Sub-Classification with Service/Sub-Category fields, adds new Priority, Focus, and Case Complexity fields, and ties Due Date to Service SLOs.
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Continual Service Improvement
CourseSOP for identifying, prioritizing, and implementing improvements that cut cost-to-serve and raise stability and automation, so TAMs deliver documented improvements with measurable impact, reviewed monthly. All tiers.
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Escalation Management
CourseSOP for raising priority on high-impact issues: severity criteria, war-room coordination, comms templates, and executive updates, so TAMs get faster restoration and clearer accountability during critical events. All tiers.
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Risk, Issue, and Dependency Management
CourseSOP for tracking and mitigating risks and blockers that threaten marketplace performance, timelines, or service outcomes, so TAMs keep a visible RAID log with mitigations and clear escalation paths. All tiers.
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Change & Release Governance
CourseSOP for controlled planning and communication of platform changes that could hit listings, orders, payments, or shipping, so TAMs give clients advance notice and stabilize faster when changes land. All tiers.